The future might be bright - but Orange are as dim as a 5 watt bulb!

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12:11 pm October 8th, 2007

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			The future might be bright - but Orange are as dim as a 5 watt bulb! - The Paranoid Android ...musings of a mechanically depressed robot...

paranoidandroid


	The future might be bright - but Orange are as dim as a 5 watt bulb!
	My contract with Orange finished recently. I dropped my phone in the cat's water bowl the other night. Add those two points together and it's time for a new phone. I log into the Orange website and browse the phones available to me - and I spot the Nokia N73. It's a Symbian OS phone with many features - the most important being the ability to sync with my address book and calendar as I am completely lost without it. What arrives in the post (and left in my porch) is the Nokia 7500Prism ... a "fashion" phone with no facility to sync with my address book. I call them today and find that I have to wait for a bag to be mailed to me... return the phone ... wait until they receive it! ... before I can get the phone I asked for sent to me. The only reason I was not incredibly rude on the phone is the woman sounded genuinely embarrassed by the cock up. Tags: rant, techy Current Location: EC2Y 9AQ Current Mood: irked

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	Comments

	From: teya_uk	Date: October 8th, 2007 11:33 am (UTC)		(Link)

I'd call back, ask to speak to a manager, say it's their mistake, they should send another phone immediately to your work and that you are happy to hand over the old phone into a bag that the courier can bring with the new phone!

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	From: tabby_of_doom	Date: October 8th, 2007 11:37 am (UTC)		(Link)

Were they afraid you'd make off with the two phones instead of the one? How completely untrustworthy! Bad business decision!

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	From: scaree	Date: October 8th, 2007 12:07 pm (UTC)		(Link)

Call them back and ask to speak to a customer services manager. Don NOT be put off. They can send you a return phone bag out as suggested above.

Either that or cancel the order. That usually frightens them.

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	From: daz71	Date: October 8th, 2007 12:28 pm (UTC)		(Link)

Is that a standard filament light bulb or a low energy light bulb which may actually be quite bright at 5w. You should measure the brightness of a light in candlepower rather than in electrical consumption.

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	From: paranoidandroid	Date: October 8th, 2007 02:36 pm (UTC)		(Link)

That is a fine point well made!

I was thinking of an iridescent light bulb which has a particularly low lux per watt rating... about 0.7% according to the font of all wisdom that is the wikipedia! :)

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