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The future might be bright - but Orange are as dim as a 5 watt bulb! - The Paranoid Android
...musings of a mechanically depressed robot...
The future might be bright - but Orange are as dim as a 5 watt bulb!
My contract with Orange finished recently.  I dropped my phone in the cat's water bowl the other night.  Add those two points together and it's time for a new phone.

I log into the Orange website and browse the phones available to me - and I spot the Nokia N73.  It's a Symbian OS phone with many features - the most important being the ability to sync with my address book and calendar as I am completely lost without it.

What arrives in the post (and left in my porch) is the Nokia 7500Prism ... a "fashion" phone with no facility to sync with my address book.

I call them today and find that I have to wait for a bag to be mailed to me... return the phone ... wait until they receive it! ... before I can get the phone I asked for sent to me.

The only reason I was not incredibly rude on the phone is the woman sounded genuinely embarrassed by the cock up.

Tags: ,
Current Location: EC2Y 9AQ
Current Mood: annoyed irked

5 comments or Leave a comment
teya_uk From: teya_uk Date: October 8th, 2007 11:33 am (UTC) (Link)
I'd call back, ask to speak to a manager, say it's their mistake, they should send another phone immediately to your work and that you are happy to hand over the old phone into a bag that the courier can bring with the new phone!
tabby_of_doom From: tabby_of_doom Date: October 8th, 2007 11:37 am (UTC) (Link)
Were they afraid you'd make off with the two phones instead of the one? How completely untrustworthy! Bad business decision!

scaree From: scaree Date: October 8th, 2007 12:07 pm (UTC) (Link)
Call them back and ask to speak to a customer services manager. Don NOT be put off. They can send you a return phone bag out as suggested above.

Either that or cancel the order. That usually frightens them.
daz71 From: daz71 Date: October 8th, 2007 12:28 pm (UTC) (Link)
Is that a standard filament light bulb or a low energy light bulb which may actually be quite bright at 5w. You should measure the brightness of a light in candlepower rather than in electrical consumption.
paranoidandroid From: paranoidandroid Date: October 8th, 2007 02:36 pm (UTC) (Link)
That is a fine point well made!

I was thinking of an iridescent light bulb which has a particularly low lux per watt rating... about 0.7% according to the font of all wisdom that is the wikipedia! :)
5 comments or Leave a comment